The following General Terms and Conditions of Sale apply to all orders placed on the website www.myfrenchcomptoir.fr and by telephone for orders placed by individuals, legal entities, and/or professionals. More generally, they govern the relationship between myfrenchcomptoir and users of the website www.myfrenchcomptoir.fr.
Article 1 - Identification
SARL A2LIPOUZ, operating under the trade name Myfrenchcomptoir, is an LLC with a capital of €30,000, registered under SIRET number 951 547 058 00010 with the Saint-Nazaire Trade and Companies Register (RCS) of Saint-Nazaire. Its registered office is located at 53 La Bourrelière, 44210 Pornic. The intra-community VAT number is FR56 951 547 058. The website www.myfrenchcomptoir.fr is published by Ms. Aurélie Gloaguen, Manager, who is also responsible for publishing and editing.
Article 2 - Prices
The prices of our products are indicated on the website in euros, including all taxes, excluding processing, delivery, and shipping costs. myfrenchcomptoir reserves the right to change its prices at any time. When an order is placed, products will be invoiced based on the prices in effect at the time the order is confirmed. The products remain the property of myfrenchcomptoir until full payment of the price. However, upon receipt of the goods, the risk is transferred to you. Please ensure that the products are stored properly.
Article 3 - Processing and Shipping Fees
Metropolitan France only, excluding Corsica and the French Islands.
- By Colissimo home delivery: delivery to a destination address in metropolitan France, excluding Corsica and the French Islands, requiring a signature. The processing and shipping fees are €14.95. Free for orders over €180. This package includes order preparation and shipping.
- By Chronopost Pickup Relay (shoptoshop): delivery to a Pickup network point. The processing and shipping fees are €7.95. Free for orders over €150.
- Pick-up at our partner store - within 2 hours: La Comtesse Nantaise, 11 Place du Pilori, 44000 NANTES. Processing and shipping fees are free. You will be notified by text message or email when your order is available.
- Optional insurance: €5.00
This information will be sent to you when you place your order, before payment. For more information, please contact our customer service.
Article 4 - Placing Orders
- Online: www.myfrenchcomptoir.fr
- By phone: +33 6 85 35 35 70 (non-premium rate call)
The contractual information is presented in French and will be confirmed by a confirmation containing this contractual information at the latest when you confirm your order.
Article 5 - Order Confirmation
Customer Confirmation
You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Confirming your order therefore constitutes acceptance of these General Terms and Conditions of Sale. For orders placed directly on our website or by telephone, you will receive an email confirming your order.
Any purchase made on the website www.myfrenchcomptoir.fr implies acceptance of the General Terms and Conditions. Consequently, the customer acknowledges that they are fully informed that their agreement to these General Terms and Conditions does not require a handwritten signature on this document. Unless proven otherwise, the data recorded by myfrenchcomptoir constitutes proof of all transactions between myfrenchcomptoir and its customers.
Validation by myfrenchcomptoir.fr
Upon receipt of orders, myfrenchcomptoir ensures the consistency of the data provided. As part of its policy to combat fraudulent payments, myfrenchcomptoir reserves the right to conduct any necessary investigation before confirming an order. This may include, in particular, requesting proof of address or requesting your bank details. When such a procedure is initiated, order confirmation is suspended. If the order is not confirmed within 15 days, the order will be canceled and the amounts paid refunded. This period may be extended if documents are being exchanged between the customer and myfrenchcomptoir.fr.
Article 6 - Product Availability and Storage
Availability
Our product offers are valid as long as they are visible on the website, while stocks last. In the event of product unavailability after your order has been placed (stock error, product breakage), we will notify you by email or telephone.
We will then offer you the following options:
- refund of the missing product(s)
- replacement with products of your choice of equivalent value to the missing products
Validation will be suspended until you respond.
The illustrations/photographs of myfrenchcomptoir products illustrate its products for informational purposes only. Any variations between these photographs and the products do not engage the responsibility of myfrenchcomptoir.fr.
Product Storage
For product storage, we recommend storing them in a cool, dry place. Never open a damaged or bulging box. A best-before date is always indicated on the food product. Please respect it.
Article 7 - Delivery
Products are delivered to the delivery address or the collection point you specified during the ordering process. For deliveries in France, deliveries are made by La Poste, Chronopost, or a suitable carrier.
The site undertakes to ship your order within 2 business days, except during annual holidays or exceptional cases and/or force majeure. Orders validated on Saturdays and Sundays are shipped on Mondays. Public holidays are considered Sundays. If paid by bank transfer, orders are shipped the day after the transfer is received. For transfers received on Fridays, orders are shipped the following Monday.
Article 8 - Delivery Times
The delivery times indicated here are valid under normal service conditions. This information is provided to us by La Poste and Chronopost. You can find this information on their respective websites. myfrenchcomptoir cannot be held responsible for package delivery times.
If processing your order (particularly due to the weight of the packages) requires a specific routing solution, delivery times will be specified to you when you place your order. Similarly, in the event of a strike by La Poste and Chronopost, road carriers, (more generally, any social disruption), or weather-related or health-related incidents, delivery times may be extended.
For France, we remind you of the delivery times currently communicated by La Poste and Chronopost. Thus, for shipments via tracked Colissimo, you will receive your package within 48-72 business hours following the shipping date for all orders placed before 11 a.m., Monday to Friday. For Relais deliveries, you will receive your package at the relay point within 48 hours of the shipping date for all orders placed before 11 a.m., Monday through Friday. Please note: As relay points are retailers, they may have weekly closing days. You will be notified by email or text message when your package is available. For further information, you can contact us at +33 6 70 81 39 66 or by email: cocotte@myfrenchcomptoir.fr. These delivery times apply to deliveries in Metropolitan France excluding Corsica and the islands, on business days, excluding postal delivery issues and subject to product availability.
Article 9 - Delivery Deadlines
The delivery times indicated in Article 8 are the delivery times usually observed. We promise to deliver orders: To France: within 15 days of receipt of payment
Article 10 - Payment
Payment for your purchases is made in cash:
- Either on our website by credit card: Visa, MasterCard, or other credit cards. Payments are secured via the Stancer solution, in conjunction with our bank, BoursoBankPro, using the 3D-Secure protocol.
- Or by SEPA (national) bank transfer.
No payment deadlines are granted. Orders are only shipped after payment has been received and cleared.
Discount Code Terms of Use
- Discount codes apply only to the value of the products (excluding shipping costs).
- The total amount of the products must be at least equal to the value of the voucher.
- Offers cannot be combined.
- Discount codes are not retroactive and cannot be applied after order validation.
- Codes offering free products are valid while stocks last.
- Codes are valid until their expiry date.
Article 11 - After-Sales Service
Customer Service Contact Information
For any questions, information, or complaints, you can contact us :
- By phone: +33 6 85 35 35 70 (non-premium rate call)
- By email: cocotte@myfrenchcomptoir.fr
- By mail: My French Comptoir, 53 la Bourrelière 44210 PORNIC
All return requests must be made after validation by our customer service department and in writing to the following address: cocotte@myfrenchcomptoir.fr
Complaints
The best solution is to talk about it. Contact us if you are disappointed, dissatisfied, or if a product is defective... We are human and here to listen. Together, in a friendly manner, we will find a solution.
Right of Withdrawal
In accordance with the provisions of Article L. 221-18 of the French Consumer Code, you have a 14-day right of withdrawal from receipt of the products, without having to provide a reason or pay a penalty. During sales periods, this period is reduced to 8 days.
The customer, the buyer, acknowledges that the personalization of gift boxes corresponds to "goods made according to the consumer's specifications or clearly personalized." Consequently, and in accordance with the provisions of Article L. 221-28 3° of the French Consumer Code, they cannot exercise their right of withdrawal.
Furthermore, the right of withdrawal cannot be exercised if the goods have been unsealed by the consumer after delivery. These goods cannot be returned for reasons of hygiene or health protection.
If you exercise your right of withdrawal within the aforementioned period, we ask you to contact our customer service department using the contact details above. We will refund the product(s) concerned within a maximum of 30 days following your request. Shipping and return costs are the buyer's responsibility. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.).
We cannot accept returns of products that have been opened or whose packaging has been damaged.
No product returns or replacements will be accepted for fresh products, made-to-order products, or any products after the best-before date. If these products are nevertheless returned, they will not be refunded in any form whatsoever. The customer undertakes to use proper and sufficiently protective packaging for shipping the products to preserve them during transport.
Packages delivered late
In the event of non-compliance with delivery times, myfrenchcomptoir undertakes to conduct any necessary investigation and to provide an exceptional gesture of deducting shipping costs in the form of a credit note. Aside from the deduction of shipping costs, delivery delays cannot give rise to damages, withholding, late payment penalties, or cancellation of current orders.
Package Returns for Non-Delivery
In the event of a package being returned, either due to an incorrect address provided by the customer, or following an exceeded waiting period, the carrier will return the package to us. We will notify you as soon as possible. A second shipment may be made upon payment by the customer of an additional shipping fee. If the customer prefers to cancel their order, the order will be refunded, excluding shipping costs.
Lost/Undelivered Packages
In the event of a lost package (the carrier misplaced the package during transport and the customer was never delivered), myfrenchcomptoir undertakes to ship a second package at its own expense. myfrenchcomptoir will then ask the recipient to provide a sworn statement indicating non-receipt of the package, with a commitment to refuse the first shipment if it ultimately arrives safely. This statement will be used to file a complaint with the carrier and, if necessary, with the police.
If the second shipment does not arrive safely, myfrenchcomptoir will then refund the initial order. We remind you that only the carrier (La Poste, Chronopost, etc.) is responsible for information on the delivery of packages, including proof of delivery. The carrier (La Poste, Chronopost, etc.) remains the primary contact for any requests for information regarding your package.
Package damaged during transport
You must immediately check, in the presence of the carrier, the condition of the goods inside the package, then make clear, precise, meaningful, and written reservations on the transport document, the carrier's proof of delivery. Indicate the number, reference, and name of the damaged item. Specify whether the package has been opened or re-taped. Describe the damage suffered as best you can (e.g., 2 references XXX damaged, broken, with a dented side, or an open package, etc.).
When receiving a package that appears or is damaged, it is imperative that you make reservations on the delivery slip.
To be admissible, reservations must be:
- written: made at the time of delivery
- precise: describing delivery anomalies and damage to the goods (not just the packaging) with the reference or name of the parts concerned
- complete: only the damage mentioned in the reservations will be considered as existing at the time of delivery
In accordance with transport legislation, in the absence of a reservation made with these details, the shipment is considered delivered in conformity. Statements such as "subject to unpacking" are not binding on the carrier. If the carrier refuses to give you time to inspect the goods (and not just the packaging), be sure to note this on the delivery slip.
If in doubt when receiving a package, refuse it, explicitly stating that the delivery person did not allow you to inspect the goods.</strong >
❌ Invalid reservations:
- "Subject to unpacking or inspection"
- "Damaged goods, seen after unpacking"
- "Damaged packages" without further details
These statements are not accepted by carriers and do not allow a claim to be filed.
✅ Valid reservations:
- Package opened, missing X parts
- Package damaged, screen crushed
- Package opened, dented, crushed
- Traces of impact visible on the package
- Reference [part name] damaged / crushed / dented
- Unsaleable / out of service (OS) goods – reference: [part name]
- Defective packaging – damage noted on the part [part name]
Packages opened
Specify if parts are missing Product defects Despite all the care taken with the products we distribute, if there should be a defect on the quality control of the latter, and you notice a defect, myfrenchcomptoir will carry out all necessary checks and, if necessary, contact the customer to request any useful information or photos.
Following this, myfrenchcomptoir may respond favorably or unfavorably to the customer's requests. If the response is favorable, we undertake to refund you in the form of a credit note or exchange any products that appear defective, damaged, or damaged (return shipping is the responsibility of myfrenchcomptoir). In this case, please contact us using the contact details above to describe the problem in detail.
No product returns or replacements will be accepted after one month following your order.
Order preparation errors
In this case, please contact our team to describe the problem in detail. myfrenchcomptoir will carry out all necessary checks and, if necessary, contact the customer to request any useful information or photos. Following this, myfrenchcomptoir may respond favorably or unfavorably to the customer's requests. If the response is favorable: If applicable, myfrenchcomptoir will request the return, at its own expense, of any products shipped in error. For products not received by the customer, they will either be refunded or reshipped at myfrenchcomptoir's expense.
Article 12 - Legal Warranty
All our products benefit from the legal guarantees of compliant delivery (Consumer Code art. L 211-4 et seq.) and against hidden defects (Civil Code art. 1641 et seq.), allowing the consumer to return non-compliant or defective products delivered.
Consumer Code - Article L211-4: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging.
Consumer Code - Article L211-5: To comply with the contract, the goods must:
- Be fit for the use usually expected of similar goods and, where applicable: correspond to the description given by the seller and possess the qualities presented to the buyer.
- Have the qualities that a buyer can legitimately expect in light of public statements.
- Or have the characteristics mutually agreed upon by the parties or be fit for any special use accepted by the seller.
Consumer Code - Article L211-12: Actions resulting from a lack of conformity are subject to a limitation period of two years from delivery of the goods.
Civil Code - Article 1641: The seller is bound by the warranty for hidden defects in the item sold that render it unfit for its intended use.
Civil Code - Article 1648, paragraph 1: Actions resulting from latent defects must be brought by the purchaser within two years of discovery of the defect.
The purchaser has two years from delivery of the goods to claim under the legal guarantee of conformity. In the event of a defect, they may choose between replacement or repair, unless the cost is excessive. No proof of the defect is required during the first 24 months following delivery.
If the consumer invokes the warranty against hidden defects (Article 1641 of the Civil Code), they may choose between cancellation of the sale or a price reduction (Article 1644).
Article 13 - Refunds
Refunds will be made as soon as possible and no later than 30 days after exercising this right. They will be made by bank credit or in the form of gift cards if the purchase was made in this way.
Article 14 - Liability of My French Comptoir
Myfrenchcomptoir declines all civil or criminal liability in the event of improper use of products or damages caused by the supplier. Myfrenchcomptoir may remove or modify any content on its website for legal or technical reasons.
Article 15 - Applicable Law - Disputes
The contract is subject to French law. In the event of a dispute, customer service is the first point of contact. The consumer can contact a mediator or use the European Commission's online dispute resolution platform.
FEVAD Mediator: 60 rue la Boétie, 75008 PARIS, France. www.mediateurfevad.fr
Article 16 - Protection of Minors
In accordance with Article L. 3342-1 of the French Public Health Code, the sale of alcohol to minors under the age of 18 is prohibited. The customer certifies that they are 18 years old when placing the order. Proof of identity may be required upon delivery.
Article 16 - Right of Access and Rectification
In accordance with the CNIL (French Data Protection Authority), you have the right to access and rectify all data concerning you.
Article 17 - Intellectual Property
All elements of the myfrenchcomptoir website are the exclusive property of the company. Any reproduction, even partial, is prohibited without prior authorization.
Article 18 - Product Reviews
Google reviews are written voluntarily by customers with a customer account. They must not contain any illicit, offensive, or off-topic comments. Reviews must exclusively concern the products or services purchased on the site.
For any problems: cocotte@myfrenchcomptoir.fr
Template Withdrawal Form
Please complete and return this form only if you wish to withdraw your order:
To the attention of My French Comptoir, 53 La Bourrelière, 44210 PORNIC
I hereby notify you of my withdrawal from my order below:
- Ordered on (*) / received on (*):
- Customer Name:
- Consumer Address:
- Customer Signature (if paper version):
- Date :
(*) Delete as appropriate.